At Top TV Fix, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our TV repair and installation services. By using our site and services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and physical address when you:
- Request a service or consultation.
- Contact us with inquiries.
- Sign up for our newsletter or promotional materials.
Non-Personal Information: We may also collect non-personal information automatically as you navigate through our site. This may include your IP address, browser type, operating system, and browsing behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To schedule and provide TV repair and installation services.
- Communication: To respond to your inquiries, send updates, and provide customer support.
- Marketing: To send promotional emails and newsletters, with your consent. You may opt-out of these communications at any time.
- Website Improvement: To analyze how our website is used and to improve its functionality and user experience.
- Legal Compliance: To comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, and technicians. These providers are bound by confidentiality agreements and are only allowed to use your information as necessary to perform their services.
- Legal Obligations: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal processes, protect our rights, or investigate potential violations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request corrections to any inaccuracies in your personal information.
- Deletion: You may request the deletion of your personal information, subject to legal obligations.
- Opt-Out: You may opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions in those communications.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.